My Magnet or Ice 3.0 stopped working. What do I do?

If your drive is not being recognized first try other USB ports. Some desktop computers may need to use the USB ports in back of the computer.

If other ports did not help, please download this program and follow the instructions. (This is a tool for low level formatting of a drive.) Note: This will erase all the data from the flash drive.

If none of the above steps solve your issue, please make a screenshot of the program window and submit a tech support ticket at, indicating your order# and a brief description.

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