Why can't I move or backup all my pictures to my iBridge Air?

If your iBridge Air can access only some photos stored on your iPhone, you might have iCloud Photo Library enabled on your iOS device.

To check that, please go to Settings >> Photo & Camera >> iCloud Photo Library (if the switch is green, it is enabled).

That means that some of your photos are stored in the cloud and only their low-res versions are kept on iPhone.

By design, your iBridge Air can transfer only those photos that are physically stored on your iOS device. If you want to access/backup the rest, please go to, log in to your account and download those photos to your Windows computer or macOS computer. Then you can put them on iBridge.

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